Collection Notice

Depending on how you interact with us, we may collect:

• Identity and contact details: name, date of birth, preferred name, email address, phone number, address, emergency contact details.
• Booking and service administration details: appointment details, attendance history, communications with us (including emails/SMS), and preferences relevant to service delivery.
• Health information (where relevant): information you provide in intake forms or consultations such as health history, symptoms relevant to nutrition and physical activity, allergies/intolerances, dietary patterns, relevant measurements (e.g., weight/height where provided), medications and supplements as disclosed by you (recorded for context and safety), and goals relating to nutrition, activity, and health.
• Safety screening information: information relevant to determining whether our care is safe and appropriate (e.g., injury status, red flag symptoms, eating disorder history where disclosed).
• Care team information (optional): details of your GP and other treating providers, referral details, and correspondence we send to or receive from your nominated healthcare providers where you have consented or where permitted by law.
• Payments and transaction records: invoices, receipts, and payment status. We do not typically store full credit card details; payments are processed via third-party payment providers.
• Website and technical data: IP address, device/browser information, cookies and analytics data, pages visited, and interactions with our website.
• Marketing preferences: whether you have opted in/out of marketing and your communication preferences.
• Voluntary third-party app/device information (optional): information you choose to share from third-party apps or devices (e.g., nutrition/activity trackers or wearables). Empova does not require, manage, or continuously monitor external tracking platforms. If you choose to share screenshots/exports, they may be added to your clinical record.

We collect personal information when you use our services or interact with us, either electronically (e.g., via websites (including cookies), apps, social media, chats, telephone, emails and/or SMS) or by phone or in person. We may also collect personal information from third parties where you have provided consent or where permitted by law.

We may collect personal information:

• directly from you (e.g., enquiries, bookings, in writing, intake forms, consultations, emails/SMS, phone calls);
• through our practice management and clinical record systems (e.g., Cliniko) used for bookings, communications, clinical notes, and practice administration;
• from third parties where you have provided consent or where permitted by law (e.g., your GP or another provider who refers you or provides relevant correspondence); and
• through our website and related technologies (e.g., cookies and analytics tools).

Clinical and service delivery

• to provide allied health services, including dietetic care and behaviour change support delivered within dietetic scope;
• to assess whether services are suitable for you and to support safe, appropriate care (including safety screening and escalation where needed);
• to refer or recommend referral to a GP, Accredited Exercise Physiologist (AEP) or other provider where appropriate for clinical complexity or safety;
• to create and maintain clinical and practice records (including consultation notes and care plans);
• to coordinate care with your nominated healthcare providers (e.g., your GP or specialist) where you have provided consent or where permitted by law;
• to contact you about appointments, changes, service messages, and reminders (including via email/SMS);
• to process payments, issue invoices/receipts, and administer accounts;
• to respond to enquiries, feedback, or complaints and manage our relationship with you.

Operations, governance, and legal compliance

• to operate and improve our clinic, including quality assurance, incident management, training/supervision, and service development;
• to maintain security, prevent fraud, and protect our systems and users;
• to comply with legal, regulatory, professional, and insurance obligations.

Marketing and communications

• to send marketing communications and educational content where permitted by law (including the Spam Act 2003 (Cth)) and subject to your right to opt out at any time;
• to measure and improve the effectiveness of our marketing and communications (including through website analytics), and to provide information about our services that may be relevant to you.

We don't use advertising pixels or retargeting on our website. Our Privacy Policy explains how we advertise on Facebook and Instagram.

Empova does not advertise or promote prescription-only medicines to the public. Any health information we provide online is general in nature and is not a substitute for medical advice.

Future retail products (if applicable)

If we offer retail products in future (e.g., merchandise or supplements), we may collect additional purchase and delivery information for that transaction.

If that occurs, additional terms (including Customer Terms & Conditions) may apply to those transactions.